We were finally able to pair the plug using a Samsung tablet. That took about an hour to achieve, due to the Alexa devices’ inability to see the Insignia plug. Once the plug was “connected” to the network, we then attempted to pair the plug with our Alexa devices. It took a few hours just to connect the plug to the WiFi network the app repeatedly froze. So we bought one of these plugs on sale ($19), downloaded the app onto three different Android mobile devices and tried to get the plug to work. We were intrigued by the long and frustration-laden list of complaints….including some from Geek Squad team members who work for Best Buy. The smart plug itself may actually work, but the app is so bug-ridden than you’ll never get consistent performance. When you searched for the Insignia Connect app on Google Play, you may have overlooked the hundreds of bad reviews about this particular app. No need to throw good time into a bad product. We urge you to stop, repack the item into its original box and return it to Best Buy. Three or four hours later, you are still trying to get it to work. You bought the Insignia WiFi smart plug (Model: NS-SP1X7) at Best Buy and brought it home to install.
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